Under the umbrella of ICT Support and Test Engineers in Australia, these personnel undergo a rather wide range of activities, including providing technical support and resolving issues from software to hardware. They work with other IT staff to ensure that the systems are working fine and that any issue is dealt with promptly and efficiently. https://medium.com/@rplaustralia111/what-will-ict-support-and-test-engineers-in-australia-be-doing-13510311dbb8