Incident management Incident management is the process of responding to an unplanned occasion or service interruption and restoring the service to its operational condition. Automation streamlines repetitive duties, though self-service empowers end users to resolve difficulties or initiate requests independently. Automation and self-service capabilities are pivotal in enterprise servi... https://help-organizations-delive25689.total-blog.com/an-unbiased-view-of-help-organizations-deliver-employee-services-58584084